Refund policy
Thank you for bringing MyArtScribbles into your space. Every art piece, creative companion, and resource is thoughtfully created and packaged with care to support your creative wellbeing journey.
Because of the intentional and often delicate nature of our products, we do not offer returns or refunds on any purchases. All sales are final.
Exchanges for Damaged Items
While we take great care in packaging your orders safely, we understand that things can occasionally go wrong in transit. If you receive a damaged or defective item, we are here to help make it right. We offer exchanges for the exact same product in the event of transit damage.
How to request an exchange:
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Contact us quickly: Please reach out to us at [Insert Email Address] within 48 hours of receiving your delivery.
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Provide the details: Include your order number and the name of the purchaser in the subject line or body of your email.
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Share photos: Attach clear photographs of both the damaged product and the outer shipping packaging as it arrived. This step is essential, as it helps us address the issue with our shipping partners.
The Exchange Process
Once we receive your email and review the photographs, we will gently guide you through the next steps.
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If your exchange request is approved, we will ship a replacement of the damaged item to you as quickly as possible, at no additional cost.
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Please note that we cannot process exchanges for items without photographic proof of damage upon arrival, or for requests made outside of the 48-hour delivery window.
If you have any questions or uncertainties about a product before placing an order, please feel free to reach out to us at [Insert Email Address]. We are always happy to help you choose the right companion for your journey.
With warmth, Poulomi & The MyArtScribbles Team